Return & Cancellation
Return and Exchange Policy:
Due to the unique nature of our roses and materials, each piece is truly one-of-a-kind. Variations can occur in colour and final appearance. Minor imperfections and irregularities in each creation are inherent and desirable characteristics of a genuinely unique and handcrafted product. Therefore cannot be considered as a fault or defect.
Please be advised that Endura Roses is not liable for the diminished value of the product resulting from the handling or improper aftercare of the product. (this includes, but is not limited to, not adhering to the provided usage and aftercare instructions) or broken glass, or accidental damage.
Endura’s preserved roses are real roses and therefore are a classed as perishable items, meaning that we cannot accept returns for refunds or exchanges.
We also ask you to send us an email with damaged product image(s) BEFORE returning and exchanging your products. You must contact us first at firstname.lastname@example.org within the five (5) day return period of receiving your order. After reviewing the case, we will contact you for further resolutions. All Endura Roses products must be shipped back in the original packaging and the packaging must not be defaced in any way or a return and exchange will not be issued. We will then provide you with return label. The returned items will be inspected to see if it is qualified for a return.
You are responsible for all return or exchange shipping costs and we recommend that you send your return with a tracking number because Endura Roses will not be responsible for lost returns.
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected the returned products. Refund process usually takes 3-5 business days to be completed.
To provide you with the best possible service, you can cancel your order at anytime prior to shipping. However, if your order is en route or delivered, we will unable to cancel the order.