Return & Cancellation
To provide you with the best possible service, you can return your order for replacement or refund.
Return and Exchange Policy:
Due to the unique nature of our roses and materials, each piece is truly one-of-a-kind. Variations can occur in colour and final appearance. Minor imperfections and irregularities in each creation are inherent and desirable characteristics of a genuine unique and handcrafted product. Therefore cannot be considered as a fault or defect.
Please be advised that Endura Roses is not liable for the diminished value of the product resulting from the handling or improper aftercare of the product. (this includes, but is not limited to, not adhering to the provided usage and aftercare instructions) or broken glass, or accidental damage.
Endura’s preserved roses are real roses and therefore are a classed as perishable items, meaning that we cannot except returns for refunds or exchanges.
A full refund, excluding the original shipping cost, will be issued to your original payment method after we have received, inspected the returned products. Refund process usually takes 3-5 business days to be completed.
To provide you with the best possible service, you can cancel your order at anytime prior to shipping. However, if your order is en route or delivered, we will unable to cancel the order.