Sweetheart Sweetheart personifies the perfect union of two souls in love.

🌿 Care Instructions

Our flowers can last up to a lifetime if the following instructions are respected: do not water and keep away from direct light and dust. Please note that flowers are not edible and can stain.

🏠 Indoor use only

📦 Fragile, Avoid touching

💧 Do not water

☀️ Do not expose to direct sunlight

🌡️ Avoid high temperature, high humidity & intense heat

🪶 Occasional de-dusting with feather brush

Delivery

We provide the following UK delivery options through our courier partner DPD:

1. Standard Delivery: 3–5 working days.

2. Express Delivery: 1–2 working days (orders must be placed before 2:00 PM).

3. Saturday Delivery: Order must be placed by Friday 12pm (From £20).

4. Standard Wedding Bouquets: 3–5 working days (orders must be placed before 12:00 PM).

5. Disney Products: Available by appointment only. Please contact hello@enduraroses.com

6. Regional Surcharges: Additional charges apply for deliveries to Northern Ireland and the Channel Islands due to courier surcharges and supplementary delivery cost.

7. International Delivery: 3–4 weeks to selected countries. Endura Roses accepts no responsibility for delays, damage, or lost items arising from customs procedures. Additional shipping charges apply based on geographical location.

8. Working Days: Monday to Friday. Weekends, bank holidays, and public holidays are excluded from working day calculations.

9. Parcel Tracking: Upon dispatch, you will receive a confirmation email containing tracking information where available.

Damage Policy

Upon delivery, the purchaser must inspect the quantity and identify any visible external damage to the products delivered. Should your order arrive damaged, please contact us via email within 24 hours. Our team will assess the matter and arrange an appropriate resolution where applicable.
Please note: No replacements or refunds will be provided for any order if the recipient or sender fails to notify us within 24 hours of the original delivery date, or if it is determined that the fault resulted from inadequate aftercare.
As our products are handcrafted, personalised, and created from natural, perishable materials, we cannot accept cancellations or returns. Any perishable products purchased are not eligible for cancellation.

Return Policy

Provided the conditions in our refund policy have been met, refunds will be processed using the original form of payment. You can return an item purchased online by posting it to us. Please contact customer service for return address. Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).

Due to the unique nature of our roses and materials, each piece is truly one-of-a-kind. Variations can occur in colour and final appearance, additionally, just as when roses are purchased at the local flower shop, small tears in the petals are normal and slight variations in the hue are naturally occurring. Minor imperfections and irregularities in each creation are inherent and desirable characteristics of a genuinely unique and handcrafted product, therefore cannot be considered as a fault or defect. It is also important to know many of our filler and decorative flowers and foliage are subject to seasonal availability and may differ from the original design.

Please be advised that Endura Roses is not liable for the diminished value of the product resulting from the handling or improper aftercare of the product such as broken glass, or accidental damage. We do not provide a certain guarantee regarding the lifetime of the roses, our only promise is that they last “up to” 3 or ten years or a lifetime, however, this is completely dependent upon the aftercare of the rose, providing that all the care instructions are followed, it will remain in its original condition and last.

Endura’s preserved roses are real roses and therefore are classed as perishable items, meaning that we cannot accept returns for refunds or exchanges.