FREQUENTLY ASKED QUESTIONS
ARE THESE ROSES FRESH?
All of our roses are naturally preserved roses. Preserved roses are made from fresh roses. With the help of advanced technology, we are able to dye roses into different colours, while maintaining their fresh looking and soft petals. Preserved rose is different from fresh rose in many aspects, for example, preserved rose can last for years without watering and sunlight, preserved rose doesn’t contain pollen, preserved rose doesn’t have a scent as a fresh rose does, etc.
WHAT SHOULD I DO IF MY ORDER IS ON BACK-ORDER?
Popular items may sell out quickly and temporarily be on backorder. This means that the items are currently out of stock but that there are shipments on their way to re-stock our warehouses. Ordering an item that is currently on backorder is a worry-free way to ensure that you will be first in line for the new inventory and that the item which you ordered will be sent out to you as soon as we receive it! We strongly recommend all our customers place an order at least 15 business days before holiday seasons arrive. We will try out best to keep our online inventory data updated.
You will be notified via a shipment confirmation email (and a tracking number) once your back ordered items have shipped. You will not need to contact customer support, or do anything to follow up on the back ordered item We will take care of it for you from here on out!
We will do our best to estimate when back ordered items are expected to ship, and post this information on the website, as well as update all customers who have purchased back ordered items.
IS IT NORMAL IF THE ROSE PETALS FALL OFF?
Due to nature and preservation procedures, preserved roses can be fragile. Minor cracks on rose petals are inevitable. Therefore, it’s normal and possible to have rose petals fall off during improper shipping and handling process. Please understand that we have no access to control the shipping process. However, it’s really rarely happened that the rose petals will fall off from the base. Please buy with confidence.
HOW TO TAKE CARE OF ENDURA ROSES PRODUCTS?
Taking care of preserved flowers is simple and easy. To make the flowers last a lifetime, please read the following instructions. Please note that the flower is not edible and can stain.
- Do not water.
- Do not expose to direct sunlight or dust.
- No Refrigeration needed.
- Avoid high temperature and high humidity.
- Occasional de-dusting with a soft brush.