Our products are more than just a way to beautifully display flowers; they are emotive companions that are meant to last a lifetime, a piece of art with nature at its heart. Like everything in the great circle of life, the sun must, however, set on them. Though our roses won’t die and wilt like you would expect, their colour and fresh appearance can diminish slightly over time. For such circumstances, our Rejuvenation Service provides the perfect solution.
Whether exposed or covered, should you opt to purchase the Rejuvenation Service, you will have the ability to return your product to one of our stores which will be packaged and then sent to our Head Office Studio to be revitalised.
Terms & Conditions
- All you need to do is return to store with your product and Rejuvenation Service Card.
- Please note the above price quoted covers the cost of replacement of any roses or foliage. This does not include material replacements such as glass/acrylic/vessel.
- Any items requested to be packaged and posted to customer address will require an extra delivery charge.
- The Rejuvenation service covers products that are exposed or covered, not that are sealed. This can, however, be amended on an individual basis for an extra £15 charge.
Due to the unique nature of our roses and materials, each piece is truly one-of-a-kind. Variations can occur in colour and final appearance, additionally, just as when roses are purchased at the local flower shop, small tears in the petals are normal and slight variations in the hue are naturally occurring. Minor imperfections and irregularities in each creation are inherent and desirable characteristics of a genuinely unique and handcrafted product, therefore cannot be considered as a fault or defect. It is also important to know many of our filler and decorative flowers and foliage are subject to seasonal availability and may differ from the original design.
Please be advised that Endura Roses is not liable for the diminished value of the product resulting from the handling or improper aftercare of the product such as broken glass, or accidental damage. We do not provide a certain guarantee regarding the lifetime of the roses, our only promise is that they last “up to” 3 or ten years or a lifetime, however, this is completely dependent upon the aftercare of the rose, providing that all the care instructions are followed, it will remain in its original condition and last.
Endura’s preserved roses are real roses and therefore are classed as perishable items, meaning that we cannot accept returns for refunds or exchanges.
